Incident Management

Our Commitment

We are committed to protecting the human rights of people with a disability and who are ageing.

• We aim to provide support and services that promote the safety and well-being of each service user, our employees, and members of our community.
• We will promote a culture of continuous improvement with a proactive approach to preventing incidents.
• If an incident occurs, we will promptly and appropriately respond to the incident in a reasonable and objective manner.
• We will record all incidents, report (if required) and investigate (if required).

What is an incident?

An incident is any event that resulted, or could have resulted, in an unintended and/or unnecessary harm to a person, or loss or damage to property.

An example of an incident could include:

• The death of a person.
• The serious injury of a person.
• Abuse or neglect of a person.
• Unlawful sexual or physical contact with, or assault of a person.

Our Responsibility

When responding to an incident it is Your Care’s responsibility to:

• Respond immediately to ensure the safety and wellbeing of those involved.
• Report to relevant Emergency Services (if required).
• Notify the NDIS Commission (for NDIS participants) within 24 hours of becoming aware of the incident.
• Notify relevant next of kin, family, or guardian.
• Plan and enforce actions that provide ongoing support to those affected.
• Investigate and review incidents to manage quality improvement outcomes.